Services & Consulting
Across Europe, more than 50 colleagues support our customers in implementing and using our Quentic software, providing customer support or making content available. Our Services & Consulting department therefore consists of three closely interlinked areas: Consulting, our Content Services, and the Customer Success team. Together, we turn our customers into fans.
The backgrounds and career paths of our consultants vary. Some are experts in sustainability issues, for example, while others focus on occupational safety or environmental management. What we have in common is our service mindset, the joy we have in interacting with customers and the people who work for them. Only by knowing their exact needs can we optimize our processes and services and make them happy.
In this area, you can apply for and develop expert positions related to BI analysis or consulting. Our consultants also have the opportunity to broaden their horizons, specialize even more, or move to positions in other Quentic departments. Expanding your expertise throughout your Quentic career is important to us, and we're happy to offer you the support you need to do so.
For us, Content Services means providing valuable content support to save our B2B customers time and money. Our EHSQ and ESG services range from safety data sheet updates, risk evaluations, online instructions and audit questions to regular newsletters. If you enjoy applying your predominantly science-based expertise to customer-friendly factual articles and a variety of other media, this is the place for you!
You love being in direct contact with customers? The Customer Success team is often our customers' and especially their users' first and sometimes only contact with Quentic. With the initial support of a consultant and after a potential implementation project, customers are further supported regarding technical and content-related questions. We want our customers to be successful and satisfied with our software as quickly as possible. Customers are not charged any additional costs for this service. All business arrangements are the responsibility of our colleagues in the Account Management team, with whom we also work closely.
By defining needs and implementing projects together with customers as quickly and successfully as possible, we help build long-term customer relationships that result in happy, independent users and mutual satisfaction.
We are tightly networked, structured, and flexible. Our teams currently carry out projects and training in English, French, German, Italian, Spanish, Dutch and Finnish.
What our next project could look like!
Week 1 - 6
1. Business preparation
- Kick off Workshop
- Technical concept
- Training concept
Week 3 - 10
2. System preparation
- Core system setup
- Selection of pilot sites and modules
- Setup of specialized modules / app
- User setup (roles, rights, settings)
Week 5 - 12
3. Go live
- Test preparation
- Test data configuration and settings
- Pilot approval and release
- Administrator training
- Key user training
Do you want to grow together with us in a culture of open feedback? Then send in your application today and become a part of Quentic’s success story! It’s not for nothing that our company culture has been independently verified multiple times as one of the top German ICT companies and in the Berlin-Brandenburg region.
We focus on diversity
Appreciation and mutual respect are two of our most deeply embedded core values. As a signee of the Charta der Vielfalt (Diversity Charta), we affirm our commitment to a workplace free of prejudice. Because we know: A diverse workforce only leads to one result - the best one!
Nice to know
That depends on the size of the projects. You can be responsible for one major customer or manage up to a dozen or so medium-sized or small customers.
Most business trips are made by train, which is more environmentally friendly and more relaxed.
We offer trust-based work with very flexible working hours that you can arrange yourself. Our colleagues work both part-time and full-time, and we offer a wide range of options.
In the meantime, many appointments are held online. Nevertheless, some customer appointments are also held on site. Depending on the request, one will be on the road for a few days per month.
We prefer to travel by train, but rental cars and company cars are also available as alternatives. If the customer is based very far away, flights can also be booked.
Whenever possible, we aim for regional proximity to our customers. Customers are assigned together with the team manager, which also depends on the level of knowledge of the respective consultant. Everyone grows with their tasks and gets more opportunities.